Terms & Conditions

Welcome to Limo Bus Hire, where your journey is our priority. Please take a moment to review the following terms and conditions, which govern your experience with us.

Security Bond:

To secure your booking, a bond payment is required, the amount varying based on the selected bus. Upon the trip’s completion, provided the bus remains clean, tidy, and damage-free, the bond will be refunded to your nominated account. Please allow 2-7 business days for the refund to reflect, contingent on your bank’s billing cycle.

Payment Methods:

Choose from multiple payment options:

Cash to the driver on the pick-up day.
Internet banking or bank deposit required 4 days before the trip.
Invoice payment. We accept Visa, MasterCard, and Amex.

Booking Fee:

A 3% booking fee applies to online and invoice payments.

Confirmation:

Upon bond or full payment receipt, a confirmation email with remittance will be sent. Verify all information for a seamless experience. If discrepancies arise, contact us immediately for correction, and an updated remittance will be provided.

Correspondence:

Emails and text messages constitute a legally binding contract between clients and our representatives.

Personal Information:

Customer data entered via our online booking system is securely stored in the XERO invoicing database.

Booking Errors:

We are not liable for incorrect details submitted via our online booking system. Ensure accuracy before processing payment.

Cancellation Policy:

Bond payments are non-refundable for cancellations. For cancellations within 24 hours of the trip, 50% of the full payment will be charged.

Text Message Notification:

If no confirmation text with driver details is received the day before, contact us by 8pm to obtain this information.

Late Arrival:

Passengers must be ready 15-30 minutes before scheduled pick-up. Failure to be ready may result in the driver’s inability to wait, with no refund provided.

Bus Breakdown:

In case of a bus breakdown, we aim to provide a replacement bus within 2-4 hours. If not feasible, a refund will be issued, excluding additional costs.

Unforeseeable Circumstances:

Events beyond our control—accidents, weather, strikes—preventing timely services, are exempt from compensation.

Traffic Delays:

While not accountable for traffic delays, our buses’ larger size results in longer travel times. Plan for potential delays.

Smoking:

Is strictly prohibited on our buses, as per state laws.

Beverages:

Alcohol consumption is allowed, within legal limits. Passengers must be 18+ with valid ID. Glass containers are prohibited for safety.

Food:

Or snacks are not allowed on our buses.

Safety:

While safety measures are taken, passengers travel at their own risk. Seat belts must be always worn.

Damage Excess Fee:

Damages or uncleanliness may result in termination of the trip and non-refundable bond. Passengers causing excessive damage will bear repair costs, ranging from $300.00 to $1000.00.

Fighting and Vandalism:

Disruptive behaviour may lead to eviction, police involvement, and trip termination without refund.

Property:

Passengers are responsible for their belongings; we are not liable for lost or stolen items. Found items will be stored at our depot.

Photos and Videos:

Driver-captured media may be used for advertising. In emergencies involving law enforcement, media may be used as evidence.

By using our services, you acknowledge and agree to these terms and conditions. Should you have any questions, feel free to contact us at 0478 LIMOOZ or
info@limobushire.com.au Thank you for choosing Limo Bus Hire.